Shipping policy

We ship to eligible destinations around the world.

Customers in the United States, United Kingdom, Canada, and Australia qualify for Free Shipping.

For all other eligible destinations, a $15 shipping fee per item will be added at checkout.

Please note that we cannot ship to some locations due to shipping restrictions.

Delivery Time

We work to process and ship orders as efficiently as possible:

  • Order Cut-Off: Orders placed before 5:00 PM are processed from the same business day. Orders placed after 5:00 PM are processed from the next business day.

  • Processing: It takes approximately 3 business days to inspect, quality-check, and securely pack your order.

  • Transit: Once shipped, orders generally take 5–7 business days in transit.

  • Estimated Total Delivery Time: Your order is expected to arrive within 8–10 business days.

Our team works Monday through Friday. We do not process orders on Saturdays, Sundays, or public holidays.

How Shipping Works

  • Once your order is ready, it is shipped through trusted carriers such as DHL, FedEx, or UPS.

  • After your package has been dispatched, you will receive a tracking number by email within 24 hours so you can follow your shipment.

Customs & Import Charges

  • Depending on the rules in your country, international orders may be subject to customs duties or import taxes.

  • These charges are determined by your local customs authority and are the customer's responsibility.

Shipping Address

  • Please make sure your shipping address is correct before completing your purchase.

  • If an incorrect address is provided, delivery may be delayed or unsuccessful. Any additional shipping cost for resending the package will be the customer's responsibility.

Problems with Delivery

  • Please contact us as soon as possible if your order is late, lost, or damaged.

  • We will work with the shipping carrier to investigate the issue and assist with the available resolution.

Important Information

  • Delivery times are estimates and may be affected by customs, weather, carrier delays, public holidays, or other circumstances outside our control.

  • During busy shopping seasons or holidays, deliveries may take longer than usual.

  • If you have any questions about your shipment, our support team will be happy to assist you.

Thank you for shopping with The Urban Hawk.

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