The Urban Hawk just does not deliver the fashion it demands the trust of the customer with satisfaction to order more than before. We have a passion to serve you at your doorstep without breaking up your banks for any additional charges. We give you reliability without any miscommitment and versatility.

1. A Global Brand with Worldwide Reach

The Urban Hawk is so proud to serve their customers all over the world. As doesn’t ship orders with Israeli and Russian addresses. Moreover we just give free international shipping to all over the world.

2. Free Shipping Countries – Our Special Offer

To make your shopping experience even more rewarding, we offer FREE shipping on all orders to the following countries:

• United States of America (USA)

• United Kingdom (UK)

• Canada

• Australia

If your address is located in these countries then there will be no extra charges to be charged in it. As we provide a professional shipping method that is comfortable for our customers. 

3. Affordable Worldwide Shipping

For all outside countries on which we offers the free shipping we gives the most cheapest delivery to all other countries:

Flat shipping charge: $15 

The delivery charges will be increased per order. This ensures fairness without letting you know about the escalating charges with every order. This will be complete relaxation with pure intentions to deliver the things in a proper manner.At The Urban Hawk, we believe in keeping things simple—what you see is what you pay.

4. Order Processing – Behind the Scenes Care

Every order goes with a professional and practical method before getting dispatch. Once your purchase is confirmed:

• You receive an instant order confirmation email

• Our team begins processing your order within 1–3 business days

• Each item undergoes a quality check

• Products are securely packed for international transit

We carry every order with the care for the satisfying transition internationally with care and with as much cooperation with customers.

5. Delivery Timelines – What to Expect

We work with the reliable courier partners who give the delivery before the time so that you can enjoy your product within time.

• USA, UK, Canada, Australia: 7-15 business days

• Rest of the world: 7–15 business days

These timelines begin after your order has been shipped, not when it is placed.

6. Tracking Your Order – Stay Updated Anytime

We understand the excitement before the order so we provide the best tracking details with it.

Once your order is shipped, you will receive a tracking number via email. This allows you to:

• Monitor your shipment in real-time

• View transit updates

• Estimate delivery dates

If you didn’t get your courier you can also track your order by tracking id.If you don't get any tracking id within a few days our team is always ready to assist you.

7. Trusted Shipping Partners

For a clean, satisfying shipments we recommend these courier partners for more reliability;

• DHL

• FedEx

• UPS

• Other trusted regional carriers

This depends upon the further courier method that gives affordability with no hidden additional charges

8. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or local handling fees depending on your country's regulations.These charges are determined by local customs authorities and are the responsibility of the customer. The American Hawk does not control or collect these fees.We recommend checking your country's import regulations before placing an international order.

9. Delays – When Things Take Longer Than Expected

If your order gets delayed in case our team continuously collaborates with the logistic partners and monitors your safe shipments. If there is delay of any kind, there must be unexpected weather conditions or unexpected global or regional events.

10. Address Accuracy – Your Responsibility Matters

For your convenient shipping and smooth offering kindly double check your shipment details.

Make sure to include:

• Full name

• Complete street address

• House/building number

• Correct postal/zip code

• Valid phone number and email

Incorrect addresses can cause delays with it and can be more delayed by each passing day if it's not correct.

The Urban Hawk cannot be held responsible for orders delivered to incorrect addresses provided by customers.

11. Delivery Confirmation & Shipping Support

If your shipment appears delayed, experiences unexpected transit issues, or you have concerns about its delivery status, we encourage you to contact our customer support team. We will gladly coordinate with the shipping carrier to investigate the matter and provide updates whenever possible.  

12. Our Shipping Promise

At The Urban Hawk, every order is handled with the same level of care we would expect for ourselves. From careful quality inspections to secure packaging and reliable courier partners, we work hard to ensure your purchase reaches you in excellent condition. Our commitment is to provide a smooth, transparent, and dependable shipping experience, so you can shop with confidence every time.

13. Order Modifications & Cancellations

We process orders quickly to ensure fast dispatch. Because of this:

• Orders can only be changed or canceled within 24 hours of placement

• Once processing begins, modifications may no longer be possible

If you need any kind of assistance just contact us. We will definitely be a cooperative team for you.

14. Secure Packaging – Protection First

Every product of our brand goes through the proper method that is essential to provide the best quality with every step.

Packaging processes includes;

• Quality inspection before dispatch

• Protective wrapping to prevent damage

• Secure sealing for international transit

We give you our words that the product will leave our facility at your doorstep with your satisfaction.

15. Customer Support – Always Here for You

We don't believe in just delivery, we do delivery with the premium quality.

These are some inconvenience that are faced by the customers;

• Shipping updates

• Tracking assistance

• Delivery concerns

• Order issues

We typically respond in 24-48 hours for any kind of assistance you need about shipping policy.

16. Final Words – Our Promise to You

At The Urban Hawk, we don’t just ship products—we deliver experiences. Every piece of cloth you order is carefully carried out from our warehouse to your doorstep without any discrepancies into it.

Thank you for choosing us. Our vision is to style you and our vision is to polish you with dignity. We never compromise on the energy of the customers to be wasted on any damaged product. Trust and reliability comes first. We highly welcomed the good reviews from the consumers after successful deliveries. 

Contact Information

For any questions regarding our Terms and Conditions, please contact us directly:

• Company Registered:___________
• Website Name: The Urban Hawk
• URL:https://theurbanhawk.com/
• Email: support@theurbanhawk.com 
• Phone:  +1 5123555767 

We Want You to Love What You Ordered

Here at The Urban Hawk, we put a lot into every jacket: the cut, the leather, the stitching, and the finish. But we also know that buying a jacket online isn’t always straightforward. Sizing can be tricky. The color might look slightly different on your screen. Sometimes things just don’t work out.

That’s why we’ve kept this return policy simple and fair. If something’s not right, we’ll sort it out. No runaround, no drama.

What Can Be Returned

We accept returns on most orders within 30 days of the delivery date. To be eligible, the jacket needs to be:

• Unworn and in the same condition it arrived in
• Still carrying its original tags
• Packed in its original box or bag
• Accompanied by your order number or receipt

We inspect every return when it comes in. If a jacket shows clear signs of wear—scuffs, stretched leather, or lingering cologne—we may not be able to process the return. We think that’s fair, and we’re guessing you do too.

How to Send Something Back

Starting a return takes about two minutes. Here’s what to do:

1. Drop us an email at returns@theurbanhawk.com with your order number and a quick note about why you’re returning.
2. We’ll get back to you within 1–2 business days with a return authorization and the address to send the jacket to.
3. Pack the jacket carefully, ideally in the original box. Leather doesn’t love being squashed into a thin poly mailer for a few days.
4. Ship the item back and keep the tracking number until your refund is processed.

Return shipping is your responsibility unless the jacket arrived damaged or we made a mistake with your order. In those cases, we’ll cover it completely.

How Refunds Work

Once your return is received and approved after inspection, you’ll get a confirmation email. Refunds are issued back to your original payment method within 5–7 business days, depending on your bank’s processing time.

A few things to keep in mind:

• Original shipping charges are non-refundable unless the return is due to our error
• If your order qualified for free shipping, a standard shipping fee may be deducted
• Sale items are refunded at the price paid, not the original price

What We Can’t Take Back

Some items are not eligible for return:

• Custom or personalized jackets (including made-to-measure or monogrammed items)
• Final sale items clearly marked at checkout
• Jackets that have been worn, washed, or altered
• Returns sent without prior approval

If you’re unsure, just email us first—we’re happy to clarify.

Need a Different Size or Style?

No problem. Follow the same return steps and mention in your email that you’d prefer an exchange. Let us know your desired size or style, and we’ll confirm availability.

Once we receive and approve your original item, we’ll ship the replacement. Any price difference will be handled via email before dispatch.

Damaged or Defective Items

If your jacket arrives damaged or defective, that’s on us—and we’ll fix it quickly. Please contact us within 48 hours of delivery at support@theurbanhawk.com with:

• Your order number
• A short description of the issue
• Clear photos showing the problem

We’ll review and respond promptly. Depending on the situation, we’ll send a replacement or issue a full refund, including return shipping.

Get in Touch

Need help or have questions? We’re here for you:

• Support Email: support@theurbanhawk.com
• Returns Email: returns@theurbanhawk.com
• Phone: +1 5123555767
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

We aim to respond within one business day. Weekend messages will be handled first thing Monday.